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Welcome to Wisdom Gate

Access multiple AI models using the standard OpenAI interface protocol, with no time limits, pay-as-you-go billing, fast responses, transparent pricing, no hidden costs, and immediate access to all models after account setup. Lightning-fast response — let speed prove everything to you!

Contact customer service

Get in touch with our support team for immediate assistance.

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About pricing multipliers

  • Definition: Pricing multipliers are a calculation method in our system. Each model has its independent pricing structure, which reflects market rates and provider costs.
  • Principle: Our pricing is designed to maintain competitive rates while ensuring service quality and reliability.
  • Learn More: Visit your dashboard to view detailed pricing and usage logs.

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About price adjustments

  • Model Pricing: Prices are typically synchronized with provider rates, unless otherwise stated.
  • Price Updates: Pricing may be adjusted according to market conditions and provider changes.
Price changes are rare and we always provide advance notice. Check your dashboard regularly for the latest pricing information.

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About concurrency

  • Service Description:
    • Our platform uses large-scale cluster load balancing, supporting high and ultra-high concurrency by default.
    • For ultra-high concurrency needs or specific model training requirements, we recommend contacting customer service to discuss dedicated infrastructure options.
    • Enterprise-dedicated Lines: Support ultra-high concurrency with dedicated line support.
  • Request Volume Monitoring: Visit the Request Log Page in your dashboard to observe RPM request volume changes.
Standard rate limits apply based on your membership tier. Enterprise customers can negotiate custom rate limits.

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About maintenance

  • Multi-channel Distribution:
    • When a channel fails, the system automatically switches to other channels and retries multiple times.
    • If a channel crashes, the system will automatically restart within 5 minutes.
  • Error Handling:
    • If models return error messages in high-concurrency scenarios, contact customer service for assistance.
    • 403 Error: May be triggered by security mechanisms. Contact customer service to check if your IP or request pattern is blocked.
  • Scheduled Maintenance Time:
    • 1-5 AM UTC: Scheduled tasks, database maintenance, memory release, etc. may cause temporary instability or interruptions.
    • Recommendation: Users with batch concurrent requests should implement reconnection mechanisms and save request data.
During scheduled maintenance, you may experience brief service interruptions. We recommend implementing retry logic in your applications.

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Privacy statement

  • Recorded Information: To ensure service quality and network security, we record users’ request IP addresses, request frequency, and service quota usage.
  • Privacy Commitment:
    • Apart from necessary service log information, we do not collect any other personal request data.
    • We do not store user request content, ensuring maximum respect and protection of user privacy.
    • All data transmission is encrypted using industry-standard protocols.
Your privacy is our priority. We never share your data with third parties. See our Privacy Policy for complete details.

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Recharge discounts

  • Rules: The more you recharge, the bigger the discount, with transparent pricing and no hidden fees.
    • We never use misleading tactics like “ultra-low prices” or unrealistic multipliers.
  • Recharge Discounts:
    • **500topup∗∗:Get500 topup**: Get 30 bonus (6% bonus)
    • **1,000topup∗∗:Get1,000 topup**: Get 70 bonus (7% bonus)
    • Cumulative recharge of 3,000+∗∗or∗∗stabledailyconsumptionofover3,000+** or **stable daily consumption of over 100: For enterprise customers, contact customer service for permanent recharge or consumption discounts.

Top up your account

Add prepaid balance and receive bonus credits.

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About abnormal charges

  • Handling Steps:
    1. Check the request IP in the request logs in your dashboard.
      • If it’s an unfamiliar IP, your API key may have been leaked.
    2. Solution:
      • Immediately disable or delete the leaked token and create a new one.
      • Protect Your Token: Don’t share tokens casually or enter them on unknown websites.
      • Review your account activity for any unauthorized usage.
  • Open Source Program Considerations:
    • If using personally built open-source AI programs, be sure to:
      • Set up authentication and access controls.
      • Don’t save tokens through environment variables in public repositories; use secure configuration management instead.
      • Modify the header and footer characteristic information of open-source programs to prevent malicious scanning and unauthorized usage.
Always keep your API keys secure. Never commit them to version control or share them publicly. Use environment variables or secure key management systems.

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About recharge credits

  • Delay Explanation: Some network recharges may have a 1-3 minute delay. Please be patient.
  • If not credited after 10 minutes:
    1. Contact customer service with payment screenshots and order numbers.
    2. We will manually process your order and credit your account.
Most top-ups are processed instantly. If you experience delays, check your payment confirmation email first, then contact support if needed.

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Contact customer service

We’re here to help! Reach out to us through any of the following channels:

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Support channels

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Response times

Response times vary by membership tier:
  • Free tier: 48-hour response time
  • Pro: 24-hour response time
  • Premium: 4-hour response time + dedicated account manager

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What to include in your support request

To help us assist you quickly, please include:
  • Your account email or API key (if relevant)
  • Description of the issue or question
  • Error messages (if applicable)
  • Steps to reproduce the issue
  • Screenshots or logs (if relevant)

View FAQ

Check our FAQ for answers to common questions.

API documentation

Browse our complete API reference.
Thank you for choosing Wisdom Gate. We are committed to serving you!