Manage your membership
View your current membership status and upgrade options.
Membership tiers
We offer three membership tiers to suit different usage needs:Free Tier
Our default tier for all new users:- Standard support - Email support with 48-hour response time
- Standard rate limits - 50 requests per minute
- Access to all models - Full model catalog available
- Pay-as-you-go pricing - Standard model pricing applies
All new accounts start with the Free tier. No credit card required to begin.
Pro Membership
Upgrade to Pro for enhanced benefits:- 3% discount on all API calls
- Priority support - Email support with 24-hour response time
- Higher rate limits - 1500 requests per minute
- Advanced analytics - Detailed usage reports and insights
- Early access - Try new models before general release
- Monthly cost - $29/month (billed monthly)
Premium Membership
Our highest tier with maximum benefits:- 6% discount on all API calls
- Premium support - Priority email and chat support with 4-hour response time
- Unlimited rate limits - No rate limit restrictions
- Dedicated account manager - Personal support for your account
- Volume discounts - Additional discounts for high usage
- Monthly cost - $199.8/month (billed monthly)
Upgrade to Pro
Get 3% off all API calls and priority support.
Upgrade to Premium
Unlock maximum benefits with 6% discount.
Membership benefits comparison
| Feature | Free | Pro | Premium |
|---|---|---|---|
| API Discount | - | 3% | 6% |
| Rate Limit | 50/min | 1500/min | Unlimited |
| Support Response | 48 hours | 24 hours | 4 hours |
| Support Channels | Email + Chat | ||
| Account Manager | - | - | ✓ |
| Advanced Analytics | - | ✓ | ✓ |
| Early Model Access | - | ✓ | ✓ |
| Monthly Fee | Free | $29 | $199.8 |
Top-up and prepaid balance
What is prepaid balance?
Prepaid balance is credit that you add to your account in advance. It’s deducted automatically as you make API calls, providing a convenient way to manage your spending.Benefits of prepaid balance
- Budget control - Set a spending limit by adding a specific amount
- No monthly billing - Use your balance without waiting for monthly invoices
- Instant activation - Start using credits immediately after top-up
- Flexible usage - Use balance for any model or API endpoint
- Bonus credits - Receive bonus credits on larger top-ups
How to top up
- Navigate to billing - Go to your dashboard and select “Billing” or “Top-up”
- Choose amount - Select from preset amounts or enter a custom amount
- Select payment method - Use credit card, debit card, or bank transfer
- Complete payment - Your balance is updated immediately after payment
Top-up bonus
We offer bonus credits on larger top-ups:- **30 bonus (6% bonus)
- **70 bonus (7% bonus)
- $5,000+ topup - Get 10% bonus (contact sales for custom rates)
Using prepaid balance
- Automatic deduction - Balance is used automatically for all API calls
- Priority billing - Prepaid balance is charged before credit card billing
- Balance alerts - Receive email notifications when balance is low
- View balance - Check your current balance anytime in the dashboard
Membership upgrade
How to upgrade
- Visit membership page - Go to your dashboard and select “Membership”
- Choose tier - Select Pro or Premium membership
- Review benefits - Confirm the benefits and pricing
- Complete payment - Monthly membership fee will be charged
- Instant activation - Benefits apply immediately
Upgrade benefits
- Immediate discounts - Discounts apply to all future API calls
- No proration - Full month benefits from day one
- Easy cancellation - Cancel anytime, no long-term commitment
- Downgrade option - Switch back to Free tier if needed
Membership fees are separate from API usage charges. You’ll be billed monthly for membership, and API usage is charged separately based on your actual usage.
Membership FAQ
Can I cancel my membership anytime?
Can I cancel my membership anytime?
Yes, you can cancel your Pro or Premium membership at any time. Your membership benefits will remain active until the end of your current billing period. After cancellation, you’ll revert to the Free tier.
Do membership discounts stack with other discounts?
Do membership discounts stack with other discounts?
Membership discounts apply to standard pricing. Volume discounts and enterprise pricing are calculated separately and may provide better rates for high-volume usage.
What happens to my prepaid balance if I cancel membership?
What happens to my prepaid balance if I cancel membership?
Your prepaid balance remains in your account and can be used normally. Membership cancellation only affects membership benefits, not your account balance.
Can I get a refund on prepaid balance?
Can I get a refund on prepaid balance?
Unused prepaid balance can be refunded within 30 days of purchase. After 30 days, balance is non-refundable but never expires. Contact support for refund requests.
Do I need membership to use Wisdom Gate?
Do I need membership to use Wisdom Gate?
No, membership is optional. You can use Wisdom Gate with the Free tier and pay-as-you-go pricing. Membership provides additional benefits and discounts but is not required.
Can I switch between membership tiers?
Can I switch between membership tiers?
Yes, you can upgrade or downgrade your membership at any time. Upgrades take effect immediately, while downgrades take effect at the end of your current billing period.