Sign up for a free account at wisgate.ai. After registration, you’ll receive $1 in free trial credits. Create an API key in your dashboard and start making API calls. See our Quick Start guide for detailed instructions.
Do I need a credit card to sign up?
No, you don’t need a credit card to create an account or use the free trial credits. You only need to provide payment information when you want to add prepaid balance or set up automatic billing.
What models are available?
WisGate provides access to multiple AI models including GPT-4, GPT-3.5, Claude, Gemini, and many others. You can browse all available models and their capabilities in our model catalog.
Is WisGate compatible with OpenAI's API?
Yes! WisGate uses an OpenAI-compatible API interface. You can use the OpenAI SDK or any OpenAI-compatible client by simply changing the base URL to https://wisgate.ai/v1.
How do I get my API key?
After signing up, go to your dashboard and navigate to the API tokens section. Click “Create Token” to generate a new API key. Keep your API key secure and never share it publicly.
Rate limit headers are included in API responses. If you exceed the limit, you’ll receive a 429 status code.
How do I handle errors?
API errors follow standard HTTP status codes. Common errors include:
401: Invalid or missing API key
429: Rate limit exceeded
400: Invalid request parameters
500: Server error
Error responses include a message field with details. See our error documentation for more information.
Can I use streaming responses?
Yes, WisGate supports Server-Sent Events (SSE) for streaming responses. Set "stream": true in your request to enable streaming. This is useful for real-time chat applications.
How do I switch between different models?
Simply change the model parameter in your API request. For example, to switch from GPT-4 to Claude, change "model": "gpt-4" to "model": "claude-3-5-sonnet". All models use the same API endpoint.
WisGate uses pay-as-you-go pricing. You’re charged based on:
The model you use
Input tokens (prompt length)
Output tokens (response length)
Each model has different pricing. See our pricing page for detailed rates.
How am I billed?
Billing occurs at the end of each calendar month. You can view your usage and estimated costs in real-time in your dashboard. Charges are processed automatically using your saved payment method.
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express), debit cards, and bank transfers for enterprise customers. You can also top up your account with prepaid balance.
Are there any hidden fees?
No hidden fees. You only pay for API usage based on published pricing. There are no setup fees, monthly subscriptions (unless you choose a membership plan), or additional charges.
Can I get a discount?
Yes! Pro members get 3% off all API calls, and Premium members get 6% off. We also offer volume discounts for enterprise customers. See our membership page for details.
Go to your dashboard and select “Membership”. Choose Pro or Premium and complete the payment. Benefits apply immediately. You can cancel anytime.
What is prepaid balance?
Prepaid balance is credit you add to your account in advance. It’s automatically deducted as you make API calls. You can top up your account with any amount and receive bonus credits on larger top-ups.
Can I get a refund on prepaid balance?
Unused prepaid balance can be refunded within 30 days of purchase. After 30 days, balance is non-refundable but never expires. Contact support for refund requests.
Do membership discounts apply to all models?
Yes, membership discounts apply to all API usage automatically, regardless of which model you use. The discount is reflected in your billing immediately.
Premium: Email and chat support (4-hour response) + dedicated account manager
All users can also check our documentation and FAQ for self-service support.
How do I report a bug or issue?
Contact our support team through your dashboard or email. Include:
Description of the issue
API request/response (if applicable)
Error messages
Steps to reproduce
Premium members can contact their dedicated account manager directly.
Where can I find API documentation?
Our complete API documentation is available in the API Reference section. You’ll find endpoint details, request/response examples, and code samples.
Do you offer SDKs?
Yes, WisGate is compatible with the OpenAI SDK for Python and JavaScript. You can also use any HTTP client. See our Quick Start guide for SDK examples.
Go to the login page and click “Forgot Password”. Enter your email address and you’ll receive a password reset link. If you have trouble, contact support.
Can I have multiple API keys?
Yes, you can create multiple API keys in your dashboard. This is useful for separating different projects or applications. You can revoke keys at any time.
What should I do if my API key is compromised?
Immediately revoke the compromised key in your dashboard and create a new one. Monitor your account for any unauthorized usage. Contact support if you notice suspicious activity.
Can I transfer my account to someone else?
Account transfers are not allowed for security reasons. If you need to change account ownership, contact support to discuss your situation.
How do I delete my account?
Contact support to request account deletion. Note that account deletion is permanent and cannot be undone. Any unused balance may be forfeited.