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Find answers to the most common questions about Wisdom Gate. If you can’t find what you’re looking for, contact our support team.

Need more help?

Contact our support team for personalized assistance.

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Getting started

Sign up for a free account at wisdom-gate.juheapi.com. After registration, you’ll receive $1 in free trial credits. Create an API key in your dashboard and start making API calls. See our Quick Start guide for detailed instructions.
No, you don’t need a credit card to create an account or use the free trial credits. You only need to provide payment information when you want to add prepaid balance or set up automatic billing.
Wisdom Gate provides access to multiple AI models including GPT-4, GPT-3.5, Claude, Gemini, and many others. You can browse all available models and their capabilities in our model catalog.
Yes! Wisdom Gate uses an OpenAI-compatible API interface. You can use the OpenAI SDK or any OpenAI-compatible client by simply changing the base URL to https://wisdom-gate.juheapi.com/v1.
After signing up, go to your dashboard and navigate to the API tokens section. Click “Create Token” to generate a new API key. Keep your API key secure and never share it publicly.

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API usage

You can make API calls using cURL, Python, JavaScript, or any HTTP client. Here’s a simple example:
curl https://wisdom-gate.juheapi.com/v1/chat/completions \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "model": "gpt-4",
    "messages": [{"role": "user", "content": "Hello!"}]
  }'
See our API reference for more examples.
Rate limits depend on your membership tier:
  • Free tier: 50 requests per minute
  • Pro: 1500 requests per minute
  • Premium: Unlimited requests
Rate limit headers are included in API responses. If you exceed the limit, you’ll receive a 429 status code.
API errors follow standard HTTP status codes. Common errors include:
  • 401: Invalid or missing API key
  • 429: Rate limit exceeded
  • 400: Invalid request parameters
  • 500: Server error
Error responses include a message field with details. See our error documentation for more information.
Yes, Wisdom Gate supports Server-Sent Events (SSE) for streaming responses. Set "stream": true in your request to enable streaming. This is useful for real-time chat applications.
Simply change the model parameter in your API request. For example, to switch from GPT-4 to Claude, change "model": "gpt-4" to "model": "claude-3-5-sonnet". All models use the same API endpoint.

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Pricing and billing

Wisdom Gate uses pay-as-you-go pricing. You’re charged based on:
  • The model you use
  • Input tokens (prompt length)
  • Output tokens (response length)
Each model has different pricing. See our pricing page for detailed rates.
Billing occurs at the end of each calendar month. You can view your usage and estimated costs in real-time in your dashboard. Charges are processed automatically using your saved payment method.
We accept credit cards (Visa, Mastercard, American Express), debit cards, and bank transfers for enterprise customers. You can also top up your account with prepaid balance.
No hidden fees. You only pay for API usage based on published pricing. There are no setup fees, monthly subscriptions (unless you choose a membership plan), or additional charges.
Yes! Pro members get 3% off all API calls, and Premium members get 6% off. We also offer volume discounts for enterprise customers. See our membership page for details.

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Membership and top-up

We offer three tiers:
  • Free: Standard pricing, 50 requests/min, email support
  • Pro ($29/month): 3% discount,1500 requests/min, priority support
  • Premium ($199/month): 6% discount, unlimited requests, dedicated account manager
See our membership page for full details.
Go to your dashboard and select “Membership”. Choose Pro or Premium and complete the payment. Benefits apply immediately. You can cancel anytime.
Prepaid balance is credit you add to your account in advance. It’s automatically deducted as you make API calls. You can top up your account with any amount and receive bonus credits on larger top-ups.
Unused prepaid balance can be refunded within 30 days of purchase. After 30 days, balance is non-refundable but never expires. Contact support for refund requests.
Yes, membership discounts apply to all API usage automatically, regardless of which model you use. The discount is reflected in your billing immediately.

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Technical support

Support channels depend on your membership tier:
  • Free: Email support (48-hour response)
  • Pro: Email support (24-hour response)
  • Premium: Email and chat support (4-hour response) + dedicated account manager
All users can also check our documentation and FAQ for self-service support.
Contact our support team through your dashboard or email. Include:
  • Description of the issue
  • API request/response (if applicable)
  • Error messages
  • Steps to reproduce
Premium members can contact their dedicated account manager directly.
Our complete API documentation is available in the API Reference section. You’ll find endpoint details, request/response examples, and code samples.
Yes, Wisdom Gate is compatible with the OpenAI SDK for Python and JavaScript. You can also use any HTTP client. See our Quick Start guide for SDK examples.

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Account and security

Go to the login page and click “Forgot Password”. Enter your email address and you’ll receive a password reset link. If you have trouble, contact support.
Yes, you can create multiple API keys in your dashboard. This is useful for separating different projects or applications. You can revoke keys at any time.
Immediately revoke the compromised key in your dashboard and create a new one. Monitor your account for any unauthorized usage. Contact support if you notice suspicious activity.
Account transfers are not allowed for security reasons. If you need to change account ownership, contact support to discuss your situation.
Contact support to request account deletion. Note that account deletion is permanent and cannot be undone. Any unused balance may be forfeited.

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Still have questions?

Contact support

Get in touch with our support team for personalized help.

View API reference

Browse our complete API documentation.